Refund and Exchange Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dogobow.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dogobow.com.

Exchange

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request for a exchange of size in the same product as bought. 

To start exchange, you can contact us at info@dogobow.com. If your exchnage is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The exchange product will only be dispatched after the first bought product reaches our warehouse. Items sent back to us without first requesting a exchange will not be accepted.

Please email us at info@dogobow.com for any queries.